Take on the translation of Enterprise Management Manual/Customer Service Manual, Procedure Document Manual/Staff Employment and Training Procedures and Administration/General Affairs Management Manual/Fuel-Oil Working Manuals
The contents contain the following:
Service Concept, Service Standards, Contract Review, Flight Service Flow, Maintenance Service Items and Flow, Airport Service Items and Flow, Intercommunication with Customers, Continuous Improvement, Relevant Documents Staff Employment and Training Procedures Aviation Fuel/Oil Quality Management, Aviation Fuel/Oil Purchase Procedures, Aircraft Refueling Procedures and Regulations, Refueling Equipment Management, Fuel/Oil Storage and Delivery Equipment Management, Fuel/Oil Material Receipt/Delivery and Keep Procedures, Fuel Truck Management, Application Details of Aviation Fuel Water Testing Agent, Fuel/Oil Safety Management, Corresponding Duties of Each Post during Aircraft Refueling, Fuel/Oil Device Inspection Table, Aviation Fuel Purchase/Receipt Record.